Refund policy

Refund Policy — SORIXA

Last Updated: May 27, 2026

At SORIXA, we strive to provide quality products and a smooth shopping experience. Please review our refund policy carefully before placing an order.

Refund Eligibility

We offer refunds or replacements under the following conditions:

Item arrived damaged

Wrong item received

Item arrived defective

Package was lost during transit

Order did not arrive within the protected delivery timeframe

To qualify for a refund or replacement:

Requests must be submitted within 7 days of delivery

Customers must provide clear photo or video evidence of the issue

The item must not show signs of misuse or intentional damage

Non-Refundable Situations

Refunds are not available for:

Change of mind after purchase

Incorrect size or variant selected by the customer

Incorrect shipping address provided during checkout

Minor color or appearance differences caused by screen/display settings

Shipping delays caused by customs, weather, or carrier disruptions

Orders marked as delivered by the shipping carrier

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed for shipment and may no longer be eligible for cancellation.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us with:

Your order number

Clear photos/videos of the item

A brief description of the issue

After review, we may:

Send a replacement item, or

Issue a full or partial refund

Lost Packages

If a package is confirmed lost in transit, SORIXA may provide:

A replacement shipment, or

A full refund

Free Shipping

SORIXA offers free shipping on eligible orders.

Delivery times are estimates and may vary depending on location, customs processing, and carrier operations.

Refund Processing

Approved refunds are returned to the original payment method.

Please allow 5–10 business days for processing depending on your payment provider or bank.

Contact Us

For refund-related assistance, please contact our support team through the store contact page.

Please include:

Full name

Order number

Description of the issue

Supporting photos/videos if applicable